Return Policy

The products purchased from the qlarivia.eu website can be returned according to the Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain normative acts (hereinafter referred to as O.U.G. 34/2014).

Thus, within 2 days of receiving the product ordered either by you or by a third party named by you, other than the carrier, you have the legal right to cancel the purchase of the product, without penalty and without invoking a reason.

In order to exercise your right of withdrawal, you must inform SC MECRO SYSTEM SRL, at the headquarters in BUCHAREST, BULEVARDUL TIMIȘOARA NR. 100P, RO-061334, +4 073 115 00 55, office@qlarivia.com regarding your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post or e-mail. You can also complete and submit electronically from our website the standard withdrawal form or any other unequivocal statement. If you use this option, we will send you confirmation of receipt of the withdrawal request without delay on a durable medium, for example by e-mail. In order to comply with the withdrawal deadline, it is sufficient to send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw, we will refund any amount we have received from you, except for additional delivery costs, without undue delay and, in any case, no later than 2 days from the date on which we are informed about your decision to withdraw from this contract. We will make this refund using the same payment method as the one used for the initial transaction; Refund package (payment will be refunded only) or bank transfer if the initial payment was made by bank card.

We may defer the refund until the date we receive the products back or until you have provided us with proof that you have returned the products, with the nearest date being valid. You will have to bear the direct cost of returning the products.

The return is made only by parcel with reimbursement payment from which the transport in the amount of 25 lei (for cities) and 35 lei (communes and villages) is deducted if the initial transport cost was borne by our company free of charge.

For example, if the value of an ordered product was 250 lei from a city, the refund for the return will be 225 lei, minus the transport taxes borne by our company initially.

Also the return taxes, respectively the refund of the money, are borne by the client.

Ship the products without undue delay and, in any case, within a maximum of 2 days from the date on which you took physical possession of the ordered product, either you or a third party mentioned by you, other than the carrier. The deadline is met if the products are returned before the expiration of the 2-day period.

The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, labels intact and the accompanying documents). Products that show physical changes, blows, shards, scratches, shocks, traces of use and / or unauthorized interventions, etc. are not accepted for return. You are responsible for reducing the value of products resulting from handling other than those necessary to determine the nature, qualities and operation of the products.

For the return form click here.